Returns Policy
Due to the nature
of our products, we do not accept returns on opened or expired food products unless the
return is a result of our error (you received an incorrect or defective item, etc.). Please
contact us within 14 days of receiving your package if you received an incorrect or
defective item, and we will resolve the issue as swiftly as possible through a return,
refund, or sending you a new item - determined on a case by case basis.
If
a return with a refund is approved, you should expect to receive your refund within four
weeks of giving your package to the return shipper, however, in many cases you will receive
a refund more quickly. This time period includes the transit time for us to receive your
return from the shipper (5 to 10 business days), the time it takes us to process your return
once we receive it (3 to 5 business days), and the time it takes your bank to process our
refund request (5 to 10 business days).
If you would like to request a return or
refund, simply fill out the Contact Form below or call 713-777-3444. We'll notify you via
e-mail of your refund once we've received and processed the returned item.